Verzendbeleid

Shipping Information

Thank you for your order! We take great care in packaging your anime figures safely and securely to ensure they arrive in excellent condition.

Shipping Destinations

We currently ship to:

• The Netherlands
• All countries within the European Union (EU)

Shipping Carriers

We ship orders using:

• DHL
• PostNL

Depending on the destination, package size, and the fastest available service, we will choose the most suitable shipping carrier.

Processing Time

Orders are typically processed within 1–2 business days after payment has been received.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Estimated Delivery Times

• The Netherlands: 1–2 business days after dispatch.
• Belgium: 1–3 business days.
• Other EU countries: 3–7 business days.

Delivery times are estimates and may vary due to circumstances beyond our control, such as carrier delays or customs inspections where applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment.

Shipping Costs

Shipping costs are calculated automatically during checkout and depend on:

• The destination country.
• The weight and size of your order.

Secure Packaging

Anime figures are collectible items, and we understand their value to collectors. Every order is carefully packaged to minimize the risk of damage during transit.

Damaged or Lost Packages

If your package arrives damaged or does not arrive at all, please contact us within 48 hours of delivery (or the expected delivery date for lost packages). If your package is damaged, please include clear photos of both the packaging and the product so we can assist you as quickly as possible.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays, lost shipments, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Contact Us

If you have any questions regarding your shipment or delivery, please don't hesitate to contact our customer support team. We're always happy to help.

Thank you for shopping with us, and we hope you enjoy your new anime figures!